Q&A Frequently Asked Questions

How many days will it take to arrive?

For orders within Japan, we ship within approximately 1–4 days of receiving your order. After shipment, delivery typically takes about 1–3 days, depending on the carrier.
*Please note that we do not ship daily, as we aim to keep our prices as low as possible.
*To avoid any potential inconvenience caused by unexpected delays, we kindly ask those with urgent deadlines to please place your orders well in advance, such as two weeks before you need them.

Does the pack contain two pads?

That is correct. Regardless of the manufacturer, every package contains two pads, so please rest assured.

Please let me know the delivery status.

As a general guideline, orders are shipped within 1 to 4 days, and arrive within 1 to 3 days thereafter.
An automated email containing your tracking number will be sent at the time of shipment, and it will be reflected on the delivery company's tracking service within a few hours.

There may be a slight delay between when the tracking number is issued and when it is reflected online, but please rest assured that in most cases, it will be reflected on the tracking service after a short wait.

*Please note that the email may be filtered out. If you do not receive the automated shipping notification email containing your tracking number within 4 days of placing your order, please contact us and we will look up the tracking number for you immediately.

*All items are shipped from within Japan.

Inquiries

Contact Us

Please do not hesitate to contact us for inquiries regarding products or related information.

*If you are in a hurry, please refer to the "Q&A Frequently Asked Questions" above.
For example, "How many days will it take to arrive?" and other questions are listed there.

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